FAQ – Our website
Registering with Framepool is easy and free. Being registered enables you to store and manage selected video shots and stills permanently in your own project folders.
This is particularly useful for any extensive and professional research work you perform on our website.
Your user account also contains an overview of all your purchased licenses and allows easy sharing of projects with other users.
Be sure to subscribe to our monthly Newsletter and keep up to date on new video content, industry trends and legal information.
Please contact our sales team regarding special rates, terms, and framework agreements.
Please contact our content team for further details.
However, the steadily increasing image resolution of video cameras allows for individual frames to be used for printing and online purposes.
Our archive offers a massive pool of fresh and unique still images – not only to customers in the print and online publishing industry.
Read more about the possibilities of cross-media publishing on our blog
We offer film and video footage in two different license categories: Royalty Free (RF) and Rights Managed (RM).
With RF licenses you pay only a one-time license fee, even if you use the material several times and in various projects. RF is a perpetual license that provides re-use of the specific shots by the same customer.
RM licenses specify the use of shots with respect to the media (TV, internet, cinema, etc.), the duration and the geographical distribution. The licensing fee is calculated based on an accurately specified usage. RM material is of superior technical and cinematic value and as such is the best footage choice for high-quality productions.
License packs: A set of pre-selected license packages, that cover essential and commonly requested rights of use at one click.
Some of our licensors offer attractive package-rates specifically for internet use of their film material.
- Browser supporting HTML5
- InternetExplorer 9 (partial support)
- InternetExplorer 10 or later (full-support)
- Safari 6.0 or later
- Chrome 21 or later
- Firefox 15 or later
- Android 3or later
- Video-Playback does not require any further plugins
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Registration / Login
Please make sure that neither the e-mail address firstname.lastname@example.org nor the domain @framepool have been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service provider to remove the domain @framepool from the SPAM-list.
Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.
If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us
Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | email@example.com
(Main menu: > "MY ACCOUNT")
Read our short guide on searching and licensing here
When viewing a search result, bin or individual shot, switch your searchbar mode to STILLS
Add any shot displayed in this mode to your shotlist or cart. You will then be prompted to select specific still frames from the video shot.
Shots from the same production (bin) are displayed on each shot details page, below your licensing options.
A selection of visually similar shots is displayed underneath your production bin.
More on visual search results in the following question: How does Visual Search work?
Click the on any shot from your search result to match it with shots of a similar image structure and keywords. Keyword significance can be increased or decreased, additionally, in the left hand side toolbar.
Find out more on how Visual Search works on our blog
The scope of the rights granted may vary as described int he question:
What do "RM" and "RF" mean and what are "License packs"?
- The price for Royalty Free (RF) shots is displayed directly.
- To calculate Rights Managed (RM) shots, click on the Your price button on any shot in your search result or navigate to the shot details of a specific shot.
You can choose from a set of frequently used license packs and immediately display the corresponding price by selecting one of these licenses.
- To calculate an individual usage, click "Show more licenses" and proceed with setting your custom license in four steps:
- Step 1: select the type of production - or the "usage" - from the list.
- Step 2: select the type of media intended for publication. Selecting a full media package is generally more cost effective than an individual selection.
- Step 3: select – if applicable – the territory for which the footage is to be licensed. Countries bought together in a package (i.e. continent) may result cheaper, than choosing single countries.
- Step 4: determine the duration and/or spread of your production. Acquiring a longer term, larger spread or a larger number or transmissions may be more cost-effective than the acquisition of a short-term use.
Detailed information on rights clearance and third party rights is available here
Green dots signal that all applicable rights are fully cleared for all uses. If third party rights (e.g. privacy rights of individuals) are applicable to a shot and require clearance, this rights situation is indicated by yellow dot. Depending on your selected usage, the rights indicator with a shot may change in color to reflect its clearance status in reference that usage.
Allthough you may order any shot without further clearance at your own risk, we strongly advise a clearance of rights prior to use.
We can clear third party rights for you, or provide an indemnification to carry the risk of liability in case of any third party rights violation.
More information on rights clearance and third party rights is available here
Credit Card / Prepayment via QPAY - currently not available for payments in US$
Credit Card via Ogone - available for payments in US$
Credit Card / Direct Debit via PayPal - no PayPal customer account required
Payment via PayPal customer account
Prepayment via advance bank transfer
The necessary bank details will be displayed upon order confirmation. Please note that delivery of the ordered files will be effected upon receipt of payment.
You may also submit your payment via Paypal at firstname.lastname@example.org
Purchase on account
Available to approved users only. Please contact us to check whether you are eligible.
Upon confirming your order you will be automatically redirected to the corresponding payment site. Framepool does not register or store credit card information or bank details of any kind.
Located at the top you'll find options to repeat your payment via one of our credit card or prepayment options. Please note that delivery of the ordered files will be delayed until full receipt of payment.
If you're interested in distributing your film material through our platform, then submit your application via our form at BECOME A CONTRIBUTOR.
We look forward to hearing from you!
Your contributor dashboard will show you the current status of your deliveries, your revenue for the past months aswell as a constantly updated list of "most wanted" themes.
To submit new material please use the form provided on your dashboard under " New delivery".